DefinePK

Abstract

<jats:p>This study aims to examine how Service Sabotage Behavior (SSB) is affected by Ethical Leadership (EL), Technological Advancement Management (TAM), and Affective Organizational Commitment (AOC) in the setting of Pakistani microfinance institutions. We evaluate the role of these organizational characteristics in the incidence of service sabotage behavior among workers using regression analysis. The findings show a strong positive correlation between service sabotage behavior and all three independent variables (EL, TAM, and AOC). In particular, it has been discovered that the chance of service sabotage conduct is increased by ethical leadership, technology management, and organizational dedication, with organizational commitment having the greatest impact. The model has significant coefficients for each predictor, accounting for around 33.79% of the variation in service sabotage behavior. These results demonstrate the complexity of organizational dynamics and the potential for good organizational influences to unintentionally result in negative behaviors.</jats:p>