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Title: Whispers in the Team: Understanding the Link between Work Team Gossip and Team Creativity via Emotional Exhaustion and Employee Silence Through a Two-Waved Study in Pakistan’s IT Sector
Authors: Altamash Khan, Syed Harris Laeeque, Maleeha Mansoor
Journal: Journal of Business and Management Research (JBMR)
Publisher: GO GREEN RESEARCH AND EDUCATION
Country: Pakistan
Year: 2024
Volume: 3
Issue: 1
Language: English
This study addresses a pervasive challenge hindering creativity in IT sector, an industry reliant on innovation. Anchored in the Conservation of Resources Theory, the study investigates the obstructive role of negative work team gossip in team creativity, unraveling a sequential mediation process involving emotional exhaustion and employee silence. Utilizing a questionnaire-based approach, time-lagged data were gathered from 307 employees across seven IT sector companies in Islamabad. The results underscore the detrimental influence of work team gossip, both directly impeding team creativity and indirectly operating through the sequential mediation of emotional exhaustion and employee silence. Beyond contributing to the knowledge base, this study provides practical insights for IT company management, emphasizing the imperative to address and mitigate work team gossip to foster a conducive environment for team creativity in the IT sector. Recognizing emotional exhaustion and employee silence as pivotal mediators guides actionable interventions for cultivating a more innovative and collaborative work culture.
To investigate the obstructive role of negative work team gossip in team creativity, unraveling a sequential mediation process involving emotional exhaustion and employee silence in Pakistan's IT sector.
A questionnaire-based approach was used to gather time-lagged data from 307 employees across seven IT sector companies in Islamabad. Scales for work team gossip, emotional exhaustion, employee silence, and team creativity were adapted from previous research. Data collection was conducted in two waves to mitigate common method bias.
graph TD
A["Data Collection Two Waves"] --> B["Measure Work Team Gossip & Team Creativity - T1"];
B --> C["Measure Emotional Exhaustion & Employee Silence - T2"];
C --> D["Data Analysis"];
D --> E["Hypothesis Testing"];
E --> F["Conclusion on Gossip-Creativity Link"];
The study confirms that negative work team gossip negatively impacts team creativity, with emotional exhaustion and employee silence acting as significant mediators. This research extends previous work by focusing on team-level impacts and a sequential mediation model, grounded in Conservation of Resources Theory.
Work team gossip directly impedes team creativity. It also indirectly affects team creativity through the sequential mediation of emotional exhaustion and employee silence. All four hypotheses were supported by the data.
Negative work team gossip is a significant obstacle to team creativity in the IT sector, operating both directly and indirectly through emotional exhaustion and employee silence. Addressing and mitigating workplace gossip is crucial for fostering innovation and a collaborative work culture.
* 307 usable responses were obtained from an initial distribution of 500 questionnaires in the first wave and 401 in the second wave, resulting in an overall usable response rate of 61%.
* The study was conducted in the IT sector of Pakistan, specifically in Islamabad.
* The research model posits a sequential mediation where work team gossip leads to emotional exhaustion, which in turn leads to employee silence, ultimately impacting team creativity.
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