DefinePK

Research Objective

To investigate the relationship between job stress and workplace deviance behavior (organizational deviance and interpersonal deviance), and to examine the moderating role of perceived social support between job stress and workplace deviance.

Methodology

Cross-sectional design. Data collected via questionnaire/online Google form survey from 380 front service employees (nurses) in private and public hospitals in Rawalpindi and Islamabad.

Methodology Flowchart

                        graph TD
    A["Define Research Objective"] --> B["Select Cross-Sectional Design"];
    B --> C["Data Collection"];
    C --> D["Administer Questionnaires/Online Surveys"];
    D --> E["Collect Data from 380 Front Service Employees"];
    E --> F["Data Analysis using SPSS"];
    F --> G["Reliability and Normality Tests"];
    G --> H["Correlation and Regression Analysis"];
    H --> I["Moderation Analysis"];
    I --> J["Interpret Results and Draw Conclusions"];                    

Discussion

The study found a positive and significant relationship between job stress and both interpersonal and organizational deviance. Perceived social support moderated the relationship between job stress and interpersonal deviance, suggesting that higher social support can buffer the negative impact of job stress on interpersonal deviance. However, this moderating effect was not observed for organizational deviance. The findings are discussed in the context of Conservation of Resources (COR) theory.

Key Findings

Job stress significantly influenced interpersonal deviance but not organizational deviance. Job stress had a negative and significant relationship with interpersonal deviance. Perceived social support moderated the relationship between job stress and interpersonal deviance, but not between job stress and organizational deviance.

Conclusion

Job stress is a significant predictor of workplace deviance, particularly interpersonal deviance. Perceived social support plays a crucial role in mitigating interpersonal deviance among front service employees in the healthcare sector. Management should focus on stress coping techniques and fostering a supportive work environment.

Fact Check

- Sample size: 380 front service employees.
- Data collection method: Questionnaire and online Google form survey.
- Key finding on moderation: Perceived social support moderates the relationship between job stress and interpersonal deviance, but not organizational deviance.

Mind Map