DefinePK

Abstract

Information and Communication Technology (ICT) has benefited many economic industries. The construction industry is also one of these industries that have improved in terms of quality, preservation, and also means of communication between parties of a building life-cycle. This paper aims to identify the extensiveness of ICT application in the maintenance of government office buildings in Federal Territoryof Putrajaya, Malaysia. Putrajaya has been selected as the focus of this study as it is the central administration of Malaysia. Primary data were obtained through interview sessions with the relevant parties including officers from the Public Works Department (JKR), planner from the Putrajaya master developer (Putrajaya Holding (PJH)) and also an officer from a construction company focusing on software for maintenance (Stagno Tech Sdn. Bhd.). It was found out that ICT is used extensively in terms of maintenance of the government office buildings and has provided a better means of communication for building occupants and building operators to communicate between each other. It was found out that the building occupants still prefer the old method of communication - that is by calling the maintenance call-centre. Nevertheless, the system used by Public Work Department for the maintenance of the said buildings i.e. CWORKS have proven effective as it stores, processes and transfers data and information from one party to another effectively. Allocation of resource, time, and responds to users who lodged the reports or complaints can be done much faster with the interconnectivity of the different parties through the system. Although ICT has proven effective so far, much more can be done to improve the building maintenance scenario. Perception of users towards ICT can be further improved by portraying more benefits of ICT in aspects of time, cost, quality and also comfort.