DefinePK

Abstract

Although there have been several studies on Enterprise Application Integration (EAI) in recent years, they only focus upon the initial phase of the implementation process. The implementation literature indicates that there are scant studies regarding the EAI implementation process as a whole. Therefore, this paper fills this gap by presenting a conceptual framework for the implementation process of EAI. The paper not only consolidates, but also extends the existing literature on the technology implementation process for complex organization-wide technologies. Based on a content analysis of the reviewed literature, this paper identifies thirty (30) factors contributing to the implementation process of EAI. These factors are categorized based on the Technology, Organizational and Environmental (TOE) Model. The factors subsequently were mapped to the Lewin’s Change Model, to outline the structure of EAI implementation process framework. The proposed conceptual framework contributes to the understanding of the EAI implementation process, which may support practitioners in implementing the EAI technology in their organizations.