DefinePK

Abstract

Many governments today have implemented Electronic Document Management Systems (EDMS). The employment of EDMS systems has increased the operational (e.g. document storage and retrieval, auditing, workflow facilities, searching and publishing) effectiveness of governments on daily basis. However, not many studies had been undertaken into the implementation process of EDMS in the government context. Given the complexity of the process of EDMS implementation which involves a combination of technological, organizational and users factors, it is now of vital importance to look from the literature to see if there are common factors that may influence the EDMS implementation projects in government. Based on the content analysis approach, this paper investigates the development of EDMS implementation studies. This study shows that there are fourteen (14) common factors found from the existing studies related to the EDMS implementation process. The identification of these factors, particularly, helpful for further research on EDMS related issues, since this study demonstrates that there are enormous amounts of factors influencing EDMS implementation available in the literature with non division of factors (i.e., technological, organizational and users factors) more dominant to one another.