DefinePK

Abstract

A Service Level Agreement (SLA) between a service provider and its customers is an assurance to customers in fulfills the best services. Customers can get the service they pay for which obligates the service provider to achieve its service promises. Failing to meet SLAs could result in serious financial consequences for a provider and lost customers trust. This paper presents an analysis on performance of Quality of Service (QoS) SLA on a User Provider Edge –Metro Ethernet (UPE-ME) network. A QoS SLA tested method called RFC 2544 is performed on four customers in one industrial area. Actual data on four of QoS parameters which are throughput, jitter, latency and frame loss are tested by using test gear VeEX Vepal MX-120. The customers are focus to the User Provider Edge (UPE) customer. A few measurement and techniques are presented on the tested method. Analysis result on the tested throughput, jitter, latency and frame loss performance are presented based on growth of bytes. Network performance tested is identified that it is qualify as a perform network link. Performance presented results on growth of throughput with growth of frame length and latency increased with growth of frame length. Analyzed on frames loss presented that there are no errors thus this proved good quality network. Some jitters presented that they are in a low value which means that less jitter presents system with a better operation. Identifications on parameter value are presented based on an analyzed QoS using Minitab16. The produce result shows the implemented of SLA QOS UPE-ME follow the QoS and this result is a better proved for customer satisfaction and good services from the service provider.