DefinePK

Abstract

Most competitive organizations around the world have implemented Total Quality Management (TQM) to continuously improve their organizational performance. Based on the review of literature, Libya is a late adopter of TQM and Quality Management Systems (QMS). Number of certified ISO9001 companies in Libya versus the Arab world is relatively very low possibly due lack of enthusiasm and awareness of the need in Libyan society. The present study focuses on the development of a conceptual model of TQM in the Libyan industrial sector, and also to map the relationship between TQM, ISO9001 certification, organizational culture and Organizational Performance. A proposed conceptual model includes Hofstede dimensions of national culture to examine whether the theoretical constructs underlying the TQM model criteria are relevant across national cultures. Path analysis using Structural Equation Modelling (SEM) will be employed on the establishment and validation of TQM implementation and its effect on the organizational culture and organizational Performance The proposed model will promote a better understanding on the relationship between TQM and Organization Performance in Libya.