DefinePK

Abstract

Construction industry is a main contributor to the development of the country. It is vital to ensure the performance of this industry meeting the minimum standards and client requirements. Several studies mainly in developed countries such as Australia, Unites States, and United Kingdom have demonstrated that satisfaction level among the construction players is critical particularly in terms of project performance. Satisfaction on project performance is significant to the players as failure to meet their needs may lead to project delays, cost overruns, poor quality, disputes and conflicts. Nowadays, in Malaysia, construction players are encouraged to shift from the conventional method of construction to Industrialized Building System (IBS). This method is also known as prefabrication has an ability to minimize on-site works and increase the building quality in a controlled environment. However, the take up rate of IBS in developing countries is still low as compared to developed countries. This is due to lack of technical knowledge, negative perceptions and unsatisfactory on its implementation among the contractors. A subjective performance measurement by measuring contractor satisfaction may help to improve their satisfaction level by providing a better understanding on the benefits of IBS. A broad range of satisfaction factors, as perceived by researchers and practitioners, was identified through comprehensive literatures. A questionnaire survey was carried out to examine the relative significance satisfaction factors for contractors in IBS implementation. The analysis showed that there are 36 factors have significant impacts in improving their performance in IBS implementation. Additionally, all significant factors have a correlation with eight performances of a contractor namely 1) cost performance, 2) time performance, 3) product performance, 4) design performance, 5) safety performance, 6) profitability, 7) business performance and 8) relationship performance. Further research will develop a systematic framework based on findings from this paper. It is expected that the framework can serve as a guide to develop appropriate guidelines that will aid the owners to make decisions in selecting appropriate contractors which able to complete proposed IBS project.