DefinePK

Abstract

The main objective of this empirical study is to assess user perceived service quality in using the digital library services. Data gathered from this empirical research was analyzed by using Kruskal-Wallis test. The samples consist of 497 respondents from a local university in Malaysia and were gathered through collection of distributed questionnaire. The results show that there are significant differences between two groups of users (male and female) for using the digital library services in terms of the perceived service quality constructs of (i) usability, (ii) usefulness, (iii) adequacy of information, (iv) accessibility and (v) interaction. Thus, provide indication for customization and better understanding for users to improve the quality of the digital library services from the user and gender s perspectives.