DefinePK

Abstract

Queuing number for reservation system has been widely used especially related to service counter such as on banking service or government services. One of the most concerns is wastage of time for the long queue at ticket counter which cause service inefficiency regardless at government or private sector. Automatic queue number reservation system is a system that allows users to reserve a queue ticket or number efficiently which operate base on short message services (SMS) mobile. The automatic reservation function of the system has several multiple services which are based on user requirement. The purpose of this system is to reduce the waiting time for the customers, implement alternative for customer to select the preference time for the bank services also putting prioritize on advance booking customer thereby improve customer𠏋 satisfaction and increase the efficiency. This article presents the design of the automatic reservation system for the bank customers, build the reservation system devices, verify the product and system functionality and validate the results availability, real time and dependability. The basic components used in this project are Arduino Mega as controller, SIM900 GSM Shield module to send and receive SMS and Liquid-Crystal Display (LCD) used to display the reservation system.