DefinePK

Abstract

University websites are vital for students as well as faculty member for providing updated information. These websites can be accessed by general public for accessing certain piece of information. Hence, the role of university website become critical, therefore, usability becomes significant. Various interaction problems have experienced by the users while accessing university websites. To minimize these interaction problems different usability evaluation techniques have been adopted lately. Instant paper compares two usability evaluation techniques named questionnaire based (QB) and focus group (FG) by performing three user studies for evaluating the university websites. These techniques have been applied to evaluate and compare usability factors; efficiency, learn ability, memorability, satisfaction and error. The results have been verified using WAVE accessibility tool and validated by ANOVA. The results have shown that the focus group testing technique performs better than questionnaire-based testing technique in terms of efficiency, number of errors, learn ability and satisfaction.