DefinePK

Abstract

The characteristics of the movement of public transportation users in South Tangerang City must be reviewed and analyzed so that the use of public transportation can be used as one of the best alternatives in providing services for an integrated city infrastructure system. So that every decision on the implementation of public transportation policies in this case the local government can get optimal results and plans to increase public interest in the use of public transportation can be realized. The purpose of this study is to identify the characteristics of public transportation users who use the station in South Tangerang City, to find out the factors that influence people's satisfaction in choosing a bus station, and to analyze the effect of movement, mode facilities and zones on user satisfaction and perceptions of users of public transportation station. The research approach used is quantitative with primary data sources obtained from a questionnaire instrument to 160 users of Public Transportation Bus Station in South Tangerang City. The data analysis method used is Structure Question Modeling (SEM) - Partial Least Square (PLS) with the Smart PLS 3.0 program to determine the factors that influence user satisfaction and to determine the instruments that need to be improved in station development. The results of the analysis show that the factor that has the most direct influence on the satisfaction of public transportation users in South Tangerang City is the mode facility variable, while the zone variable does not have a significant effect on Transportation User Perception.