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Abstract

Patient’s satisfaction is an indicator of quality care and it encompasses the different aspects of nursing care leading to cancer patient’s satisfaction like information given by nurses.
Aim: To assess the level of satisfaction with nursing care among hospitalized cancer patients.
Study design: Cross-sectional descriptive study.
Methodology: A sample of 158 patients in two hospitals was selected from Jinnah hospital Lahore and INMOL by using method of non-probability convenient sampling. Data was collected by adopted questionnaire. Data was analyzed by SPSS software, version 20. Chi square was used for qualitative variables like satisfaction, educational status. A p-value of ≤ 0.05 was considered as statistically significant.
Results: The results of this study indicated that a majority of the cancer patients were satisfied with different aspects of nursing care such as information given by nurses, 60.28% of patients were satisfied but interpersonal relations between nurses and patients were found to have mixed response as only 60.61% patients were satisfied.  Regarding the technical quality of nurse 68.07% of patients were satisfied.
Practical Implication: This study identified the lacking among health care providers regarding nursing care that make a barrier for patient’s satisfaction and helped in Program planning for monitoring and improving the nursing care services at health care setups.
Conclusion: We concluded that majority of the patients were satisfied by the nursing care but there is a need to improve the information given by nurses and interpersonal relationship in the nursing care provided by the selected hospitals to improve patients’ overall satisfaction.
Keywords: Patient Satisfaction, Nursing Care and Cancer.