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The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia

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Title: The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia

Authors: Nek Kamal Yeop Yunus, Salomawati Ishak

Journal: International journal of economics business and management studies

HEC Recognition History
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Year: 2012

Volume: 1

Issue: 1

Language: en

Keywords: Employee SatisfactionCustomer SatisfactionService QualityServiceHotel IndustryInternal FactorsExternal Factors.

Categories
Hotel Industry (6) Service Quality (132) Customer Satisfaction (107) Employee Satisfaction (17) Malaysia (170)

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