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Abstract

Purpose: Initiating an LMS is an educational change that may seem technically simple yet socially complex. This study aimed to explore students’ satisfaction with the university’s eQIU LMS and their perception of eQIU LMS’s effectiveness impact on their academic achievement.
Methodology: A qualitative interpretive methodology was employed by interviewing six QIU students with semi-structured interviews. The study findings were analyzed based on a modified theoretical framework of the Delone and McLean Information System Success (D&M) Model.
Findings: The findings revealed that students were mostly satisfied with eQIU LMS; however, they perceived that eQIU’s effectiveness had a moderate impact on their academic achievement. For an effective LMS implementation, the study emphasizes empowering students to voice their needs and participating in the decision-making process of developing eQIU LMS.
Implications: So it is concluded that more investigation should be done on students’ engagement with LMS technology and the role of LMS technology in inclusive education.