DefinePK

Abstract

This paper explores the impact of integrating Agile methodologies with the ITIL framework in IT Service Management (ITSM) within the banking sector. As banks face increasing pressure to innovate and respond swiftly to changing market conditions and regulatory requirements, Agile's flexibility and ITIL's structured approach offer a promising solution. The paper examines how Agile influences ITIL processes, leading to faster service delivery, improved collaboration, and enhanced customer satisfaction. The challenges of cultural resistance and balancing structure with flexibility are also discussed. The implications for ITSM in banking, including the potential for more dynamic and strategic service management, are also considered. The paper concludes with recommendations for future research on the long-term impact and best practices for Agile-ITIL integration in banking IT services.
Keywords: Agile Methodologies, ITIL Framework, IT Service Management (ITSM), Banking Sector, Agile-ITIL Integration.