DefinePK

Abstract

The banking industry in India is undergoing a significant transformation, driven by the rapid adoption of emerging technologies. In particular, the increased use of mobile banking apps, digital payment platforms, and biometric authentication is reshaping the customer experience and operational efficiency. The study analyzes how these innovations are being implemented in Nagpur's banking landscape, identifying key drivers of technological adoption and the challenges faced by local banks. By examining current practices and emerging trends, this research highlights the potential for technology to improve financial inclusion, enhance security, and streamline banking operations. Furthermore, the paper discusses the regulatory and infrastructural factors that influence the successful integration of these technologies within the regional banking ecosystem.