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Title: Influence of Online Work
Authors: Sana Arz Bhutto, Muhammad Imran Khan, Allah Dino Mangrio
Journal: International Journal of Trends and Innovations in Business & Social Sciences
Publisher: International Research and Publishing Academy
Country: Pakistan
Year: 2024
Volume: 2
Issue: 3
Language: English
Keywords: Adherence to physical distancingBank support providerIntolerance uncertaintyOnline workPersonal injunctiveViral anxiety
This study investigates the role of viral anxiety as a mediator between personal injunctive norms, intolerance of uncertainty, and adherence to physical distancing among bank support staff in Pakistan. The research addresses a critical gap in understanding how psychological factors, exacerbated by the COVID-19 pandemic, influence employee behaviour in high-stress environments, particularly in the rapidly digitizing banking sector. Using a quantitative approach, data were collected from 150 bank support employees through a structured questionnaire. The findings reveal that viral anxiety significantly mediates the relationship between personal injunctive norms and physical distancing, indicating that anxiety about virus exposure is a key driver of compliance with safety protocols. However, the direct effects of personal injunctive norms and intolerance of uncertainty on physical distancing were not significant when viral anxiety was accounted for, suggesting that anxiety overshadows other psychological factors in influencing behaviour. These results highlight the need for organizations to address viral anxiety through targeted interventions to ensure employee well-being and adherence to health guidelines in the workplace. The study contributes to the theoretical understanding of health-related behaviours in organizational settings and offers practical implications for managing employee anxiety in the context of public health crises.
To investigate the role of viral anxiety as a mediator between personal injunctive norms, intolerance of uncertainty, and adherence to physical distancing among bank support staff in Pakistan.
Quantitative research design using a descriptive correlational approach. Data were collected from 150 bank support employees in Pakistan using a structured questionnaire measuring viral anxiety, personal injunctive norms, intolerance of uncertainty, and adherence to physical distancing.
graph TD;
A["Quantitative Research Design"] --> B["Data Collection via Structured Questionnaire"];
B --> C["Sample: 150 Bank Support Staff"];
C --> D["Measure: Viral Anxiety, Personal Injunctive Norms, Intolerance of Uncertainty, Adherence to Physical Distancing"];
D --> E["Statistical Analysis"];
E --> F["Identify Key Findings & Mediation Effects"];
F --> G["Draw Conclusions & Implications"];
Viral anxiety plays a critical role in influencing employee behavior regarding physical distancing, potentially overshadowing other psychological factors. The impact of personal injunctive norms on physical distancing is largely channeled through viral anxiety. The lack of a significant direct effect for personal injunctive norms and intolerance of uncertainty suggests that viral anxiety is the primary driver of adherence to safety protocols in this context.
Viral anxiety significantly mediates the relationship between personal injunctive norms and physical distancing. Viral anxiety also significantly predicts adherence to physical distancing. Personal injunctive norms and intolerance of uncertainty did not show a significant direct effect on physical distancing when viral anxiety was accounted for. The mediation effect of viral anxiety between intolerance of uncertainty and physical distancing was not supported.
Viral anxiety is a critical factor influencing employee adherence to physical distancing in the banking sector in Pakistan, mediating the relationship between personal injunctive norms and physical distancing. Organizations should address viral anxiety through targeted interventions to support employee well-being and ensure compliance with health guidelines.
- Sample size: 150 bank support employees. (Confirmed)
- Publication date: September 2024. (Confirmed)
- R Square value: 0.861, indicating 86.1% of variability in adherence to physical distancing is explained by the model. (Confirmed)
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