DefinePK

Abstract

This study investigates the role of Digital Marketing Capabilities (DMC) as a strategic enabler of Business Performance (BP) in startups and small businesses, particularly within the emerging market context of Pakistan. Previous literature has shown the value of digital adoption but does not fully explain how Customer Relation Orientation (CRO), Technology Orientation (TO), and Digital Transformation (DT) respond to such external conditions such as Market Environment (ME) and Innovation Ecosystem Readiness (IER) to impact digital effectiveness. Based on this, the study seeks to create a holistic model that combines both internal and environmental drivers to digital success. A Partial Least Squares Structural Equation Modeling (PLS-SEM) technique was built on a quantitative cross sectional design. Structured questionnaire was used to collect responses from 351 startup respondents and the data were analyzed on the basis of measurement and structural model using SmartPLS software. Results indicated that DMC is significantly influenced by CRO, TO, and DT, which, indeed, had strong positive significant effect on BP (β = 1.23). Moreover, DMC and ME, and IER positively moderate this relationship in that DMC has greater impact on BP when these are present. This study makes a contribution by integrating multi theoretical frames and offering practical digital growth strategies to emerging economies. This model should be extended cross-nationally and longitudinally future research.