DefinePK

Abstract

This study examines the relationship between Total Quality Management (TQM), Innovation Capability, Organizational Resilience, and Organizational Performance in the IT sector of Pakistan. Research data were gathered from 400 respondents who participated from software development companies and IT service providers and fintech firms. The research applied Partial Least Squares Structural Equation Modeling (PLS-SEM) as its analysis method to validate the hypothesis framework. The study results demonstrate negative performance effects of TQM implementation (β= -0.200, p = 0.021) which implies that rigid process standardization acts as a performance detractor. The Innovation Capability acts as a mediating factor which demonstrates how innovation-based firms excel at leveraging TQM practices to improve their results. The research demonstrates that Organizational Resilience strengthens the link between TQM and performance by showing a statistical significance (β= 0.116, p = 0.042). Operational strength shows a significant positive relation to adaptability according to the study (β= 0.323, p < 0.001). Organizational results indicate IT firms need to merge dynamic quality management systems which combine innovation capabilities with adaptable strategies to maintain their competitive edge. Technological enterprises need additional research to reveal how TQM influences radical innovation and digital transformation over extended periods.