DefinePK

Abstract

This study aimed to identify the factors affecting students' satisfaction with the teaching-learning process and services provision at Lasbela University of Agriculture, Water, and Marine Sciences (LUAWMS), Uthal. The SERVQUAL model was used to identify influential factors that hinder students. Data was collected through a self-administered questionnaire to 500 students, including both male and female students. The study found that students were dissatisfied with tangible aspects of services provision, such as campus facilities, library services, and learning resources. However, they were satisfied with intangible aspects, such as content delivery, teacher communication, staff courtesy, and support for individual needs. The findings suggest that the university administration should maintain and enhance the quality of teaching-learning processes and classroom environments, extend library operating hours to better cater to student needs, and invest in essential learning resources to create a conducive academic environment. The study provides valuable insights into the factors influencing students' satisfaction at LUAWMS and offers recommendations for improvement.