DefinePK

Abstract

This research used the common assessment framework (CAF), which the European Institute of Public Administration gives. The selected institute of CAF is the University of Punjab, and it has been designed to be implemented in all departments of the institution to improve its performance. CAF is a framework that provides continuous improvements in organizations. The Common Assessment Framework (CAF) is an instrument of Total Quality Management (TQM), which focuses on quality results in organization performance, customer/citizen, people, and society obtained through leadership driving strategy and planning, people, partnerships & resources, and processes. The primary purpose of this research by ug this CAF was that it is a tool that helps public sector organizations employ total quality management techniques to enhance performance levels. It is a self-assessment model of TQM, mainly executed in public sector organizations to improve their performance.