DefinePK

Abstract

Communication plays pivotal role in all functions of organizations. There were many researches explored the relationship between communication and job satisfaction in different areas, as communication activities affect significantly to whole organization performance. In return, the job satisfaction makes up an increase productivity, which contributes the success of organization accordingly. This result was conducted based on data were gathered from 200 employees of SMEs companies in Ho Chi Minh city, Viet Nam, to analyze the effect of organizational communication on job satisfaction, through questionnaire using version of Communication Satisfaction Questionnaire (CSQ), which is developed by Downs and Hazen (1977), which has explored the correlation between communication and job satisfaction previously. This questionnaire was used with 7 dimensions match up with thirty-five statements through 5 level satisfaction of Linkert Scale from 1 to 5 range dissatisfied to very satisfied. Factor analysis, Pearson correlation and regression analysis were used to analyze the final data. The findings revealed strong correlation between communication and job satisfaction. The study highlights the importance of effective communication which helps in boosting employee job satisfaction besides improving performance. The study also highlighted the need for SMEs managers and/or organizers to include all SMEs employees in communication strategies aim to improve communication.
Keywords:Organizational Communication, Communication satisfaction, Job satisfaction, Communication Satisfaction Questionnaire, SMEs.