DefinePK

Abstract

This study aimed to test and analyze the impact of quality of work life and workload on affective commitment, job satisfaction, and intention to stay, as well as to test and analyze the mediation effect of affective commitment and job satisfaction to see their role in influencing the quality of work life and workload on intention to stay. This study was conducted with employees of the Public Service Agency of the Bhayangkara Level III Hospital in Kendari, where the population of this study was all employees of the hospital’s public service agency, totaling 203 employees. The respondent selection technique in this study was saturated sampling, using the entire population as research respondents. The data collection process used in this study was a questionnaire. Furthermore, the collected data were analyzed using descriptive analysis and partial least squares (PLS) statistical analysis with SmartPLS Ver. 4. The results of this study indicate that quality of work life has a positive and significant influence on affective commitment, job satisfaction, and intention to stay owned by employees. Workload had a negative and significant effect on affective commitment. Workload has a negative and significant effect on job satisfaction. Furthermore, workload was found to be insignificant for intention to stay. In the mediation test, affective commitment partially mediated the effect of quality of work life on intention to stay. Job satisfaction partially mediated the effect of quality of work life on intention to stay. Affective commitment fully mediated the effect of workload on intention to stay. Finally, job satisfaction was found to fully mediate the effect of workload on the intention to stay. The implications of this study provide a development of the existing literature on changes in the intention to stay owned by employees in an organization.