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Abstract

Objective: To assess young physicians' non-technical abilities, such as empathy, communication, and flexibility for providing quality patient care, this study aims to look into residents' empathy and communication skills toward patients and their caregivers. To ascertain how well non-technical skills are assessed using evaluation instruments in resident training programs. Study Design: Cross-sectional study. Setting: CMH Lahore Hospital. Period: January 2024 to March 2024. Methods: Design using purposive sampling was used to assess the non-technical skills of resident physicians. A modified Parents scale, was used to gather data. With a reliability of 0.884, the modified Parents scale had excellent internal validity and reliability. Using SPSS-26, we analyzed data gathered from 63 patients or their caregivers. Results: With a mean score of 1.54 and a standard deviation of 0.643, house officers and residents received outstanding ratings for their capacity to have relaxed discussions with patients and their caregivers. With a mean score of 1.33 and a standard deviation of 0.741, they were likewise highly rated for showing off their identity badges. Conclusion: Although respondent experiences vary significantly, resident physicians are frequently given positive scores for a number of competencies. Work needs to be done in the areas of discussing potential adverse effects, outlining treatment strategies, and consistently demonstrating empathy.