DefinePK

Abstract

Health is the most important facility for the people by the government if it is provided properly.There is a lack of trust among people about healthcare system particularly in public hospitals ofPakistan. People do not trust doctors and hospitals due to poor management and low standardscheck-up by the doctors. This is due to the lack of feedback system which leads to themismanagement of healthcare institutions. In this research, we have developed a reputation-basedfeedback management system that will overcome all the problems related to the trust of the patientsregarding their medical care. This will enhance the system and will let doctors, staff, andmanagement to work honestly to make their repute well.