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Title: Decoding Success in IT projects: a Multi-Stakeholder Perspective
Authors: Haider Ali
Journal: Journal of Innovative Research in Management Sciences (JIRMS)
Publisher: Academicians Gate for Advancement of Scholarly Research (Private) Limited.
Country: Pakistan
Year: 2024
Volume: 5
Issue: 1
Language: English
Keywords: IT projectsProject successIT projects-successproject managersteamsclientsmulti perspective frameworksoutcomesmulti-stakeholder perspective
Purpose–This study evaluated how effectively key stakeholders (project managers, team members, and clients) could predict I.T. project success. Every stakeholder had an independent perspective on the project's success, which made it possible to evaluate the project's success by considering all the stakeholders' points of view.
Study Design/Methodology/Approach–Two focus groups studied how project managers, teams, and clients could determine I.T. project success. The study focused on assessing I.T. project success from various perspectives. Five to six stakeholders from different sectors with personal experience in I.T. projects participated in that study.
Findings – The results suggested that successful I.T. projects that met business goals, improved operational efficiency, and produced significant returns on investments depended upon communication and teamwork, and equal participation by all stakeholders, the project success would be improved.
Practical Implications – The research implications for project management strategies are that organizations could enhance their capacity to work together and achieve project goals by incorporating multiple stakeholder perspectives. This approach promoted creativity and encouraged IT solutions that aligned with business objectives.
Originality/Novelty – Project managers monitored I.T. project execution to balance corporate goals with technology demands. Project teams produced high-quality deliverables and communicated well to overcome difficulties. Clients preferred I.T. solutions that met their company objectives, improved operational efficiency, and provided significant ROI.
To evaluate how effectively key stakeholders (project managers, team members, and clients) can predict IT project success by considering their independent perspectives.
The study employed a qualitative and exploratory approach using two focus groups, each comprising five to six stakeholders with experience in IT projects. Participants were selected through purposive sampling. Data was collected via semi-structured interviews, audio-visual recordings, and transcription. Thematic analysis was used for data coding and analysis.
graph TD
A[Define Research Objective] --> B[Select Stakeholder Groups: PMs, Teams, Clients];
B --> C[Conduct Focus Groups];
C --> D[Collect Data via Semi-structured Interviews];
D --> E[Transcribe and Code Data];
E --> F[Perform Thematic Analysis];
F --> G[Analyze and Interpret Findings];
G --> H[Formulate Conclusions and Recommendations];
IT project success is multifaceted, requiring an understanding of diverse stakeholder perspectives. Traditional definitions focusing on time, budget, and scope are insufficient. A broader spectrum of outcomes, including team contentment, innovation, organizational growth, user satisfaction, and long-term value creation, are crucial. A conceptual framework is proposed that emphasizes stakeholder participation, cooperation, and goal accomplishment over solely technical delivery.
Successful IT projects depend on clear communication, teamwork, and equal participation from all stakeholders. Project managers prioritize team satisfaction, innovation, and organizational goals beyond traditional metrics. Project teams focus on information and system quality, user satisfaction, and individual growth. Clients evaluate success based on alignment with strategic objectives, tangible business outcomes, and return on investment (ROI).
The study highlights the importance of incorporating multiple stakeholder perspectives to enhance IT project success. By understanding and valuing the differing viewpoints of project managers, teams, and clients, organizations can foster better collaboration, communication, and ultimately achieve more effective and value-driven project outcomes.
1. Global IT expenditures are expected to reach $5.1 trillion in 2024, an 8% increase from 2023. (Cited as Gartner-Inc, 2024)
2. Pakistan's IT sector reported generating US $1,151.956 million in revenue in the first five months of the fiscal year 2023-24. (Cited as Profit, 2024)
3. A KPMG study indicated that 70% of firms experienced at least one project failure in a year. (Cited as Lim, 2020)
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