DefinePK

Abstract

The role of Information Technology (IT) solutions is becoming prominent inorganizations to achieve efficiency and competitive advantages. One of such solutions is officeautomation (OA). It is reasonable to judge the OA impact by comparative evaluation of pre and postimplementation scenarios. In this study, five key performance indicators (KPIs) affecting the OAdecision were identified. Three of them namely human resource, time, and cost were quantitative KPIs,whereas two KPIs, quality of work and control over processes were qualitative. Analytical HierarchyProcess (AHP) was applied to prioritize the KPI‟s and to quantify their impact on OA decision. Boththe quantitative and qualitative analysis demonstrated that there was remarkable improvement in officeoperations, once automation decision had been implemented. Overall weight obtained for automatedoffice alternative was more than double as compared to the non-automated offices. The findings werehighly motivating for public sector organizations of Pakistan to adopt automated processes.