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115 Papers found for "Customer Relationship Management (115)"

From Digital Service Excellence to Enduring Customer Relationships: Analyzing the Mediating Effect of Customer Satisfaction Between E-Banking Services Quality and Customer Loyalty

Raja Irfan Sabir, Shahid Mahmood

International Journal of Management Research and Emerging Sciences | 2025

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Enhancing Customer Relationship Management: A Strategy to Improve Revenue Management at the Nelson Mandela Bay Municipality

Dr. Louis Mosake Njomo

Sumerianz journal of business management and marketing (Print) | 2019

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Analysis of the Interdependence Trust - Satisfaction - Loyalty of Customer in Client-Seller Relationships in the Insurance Market in Senegal

Ibrahima Ly, Mamadou Salla Gueye, Mame Faty Mbaye Fall, Ngor Sarr

Sumerianz journal of business management and marketing (Print) | 2020

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The Influence Of Customer Relationship Management And Customer Satisfaction On Customer Loyalty

R. Murugan, S. Kotteeswaran

Journal of Neonatal Surgery | 2025

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Comparative Evaluation Among Five Banks Relating to Loan Monitoring and Recovery on Implementation of CRM with Reference to MSME Sector

R K Vaithiyanathan

Journal of Neonatal Surgery | 2025

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A Novel Deep Learning Based Customer Churn Prediction For The Banking Sectors With Efficient Feature Selection Strategy

B. Thenmozhi, C .Jeyabharathi, S. Vimala

Journal of Neonatal Surgery | 2025

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Transforming customer experience at scale: Deploying salesforce service cloud to modernize U.S. retail operations

Chibuzor Njoku, Farouk G. Adewumi, Uchechukwu Okafor

International journal of advanced economics | 2025

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Impact of Customer Journey Mapping on Customer Loyalty: The Moderating Role of Customer Satisfaction

Akash Khateeb, Farhina Hameed, Malik Faiq Anjum

UW Journal of Management Sciences | 2025

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Customer Relationship Management (CRM) and Cross-Selling in Retail Banking

Fahad Hassan, Muhammad Farooq, Muhammad Hassaan, Raheel Akhtar, Waqar Younas

Journal of Social & Organizational Matters (JSOM) | 2025

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ARTIFICIAL INTELLIGENCE IN THE ONLINE PRODUCT RECOMMENDATION AND CUSTOMER SUPPORT SYSTEM: THE MEDIATING ROLE OF TWO-WAY SYMMETRIC COMMUNICATION

Dr. Shazia Hashmat

Journal of Media Horizons | 2025

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