DefinePK

Abstract

Mergers and acquisitions create greater level of uncertainty and insecurity thus may pose greater threat to implementation of change. In such situation, communication is a key. Therefore, this study aims to test how change related to communication develops commitment and job satisfaction. For this cross-sectional study data was gathered from the staff members of MCB Bank undergoing a merger with NIB in Pakistan. A survey technique used to collect data using convenience non-random sampling technique. Using structural equation modeling under Smart PLS responses analyzed with the sample size of 350. The study reveals that change related communication was positively associated to job satisfaction. Job satisfaction was positively related to organizational commitment and mediated the link between change related communication and organizational commitment. It was concluded that during organizational change, the change related to communication plays exclusive role in enhancing job satisfaction among bankers. Leaders and policy makers of the banks need to develop employee effective communication by creating an environment where employees receive sufficient information about proposed change from the top management, managers and supervisors such that it may enhance their commitment and make employee well equipped with regard to change.