DefinePK

Abstract

<jats:p>: This study tests the role of emotional exhaustion as a mediating mechanism between workplace
incivility instigated by three sources (i.e., customers, co-workers and supervisors) and work-family
conflict (WFC). We test the role of job experience as a boundary condition affecting the indirect
relationship between supervisor incivility and WFC via emotional exhaustion. The sample consists of 235
front-line restaurant workers employed in casual and fine-dining restaurants in Lahore, Pakistan.
Structural equation modeling is used to test the hypothesized relationships. Customer incivility, coworker incivility and supervisor incivility are positively associated with WFC. Emotional exhaustion
mediates the relationship between workplace incivility instigated by the three sources listed above and
WFC. Job experience strengthens the positive indirect effect of supervisor incivility on WFC via emotional
exhaustion. However, job experience does not affect the positive indirect effect of customer incivility and
co-worker incivility on WFC via emotional exhaustion. The WFC literature mostly employs job experience
as a control variable. This study is the first to examine job experience as a boundary condition affecting
the indirect link between supervisor incivility and WFC via emotional exhaustion.</jats:p>