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Measuring Workers’ Satisfaction with Grievance-Handling Procedure: Study of a Power Distribution Major in India

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Title: Measuring Workers’ Satisfaction with Grievance-Handling Procedure: Study of a Power Distribution Major in India

Authors: Geetika, Piyali Ghosh, Alka Rai, Jagdamba Prasad Joshi, Priya Singh

Journal: Asian Journal of Management Cases

HEC Recognition History
Category From To
Y 2024-10-01 2025-12-31
Y 2021-07-01 2022-06-30

Publisher: Lahore University of Management Sciences (LUMS), Lahore

Country: Pakistan

Year: 2014

Volume: 11

Issue: 2

Language: English

DOI: 10.1177/0972820114538347

Categories
Power Sector (4) Grievance Handling (1) Human Resources (4023) Employee Satisfaction (17) India (246)

Abstract

Lauded as one of the most significant practices of industrial relations, a grievance-handling procedure is a medium for a worker to file his grievances. Indian organizations usually adhere to the Model Grievance Procedure that ensures speedy and full ...

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