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Does CSR add Value to Service Innovation Performance via HRM? A Conceptual Framework and Future Research Agenda


Article Information

Title: Does CSR add Value to Service Innovation Performance via HRM? A Conceptual Framework and Future Research Agenda

Authors: Abdul Latif, Noor Ul Hadi, Jamila Khurshid

Journal: Global Management Sciences Review (GMSR)

HEC Recognition History
Category From To
Y 2024-10-01 2025-12-31
Y 2023-07-01 2024-09-30
Y 2020-07-01 2021-06-30

Publisher: Humanity Publications

Country: Pakistan

Year: 2020

Volume: 5

Issue: 3

Language: English

DOI: 10.31703/gmsr.2020(v-iii).08

Categories

Abstract

<jats:p>Drawing upon social exchange theory, the present study conceptualizes CSR as a strategic asset, and organizational CSR initiatives influence employee’s attitudes and behaviors, including citizenship and innovative behavior. CSR can be aligned with HR strategies to get employees boost and committed to their organization. CSR strategy from an employee perspective may become a rare, valuable, non-substitutable and inimitable resource that gives organizations’ strategic and sustainable competitive advantages. The study concludes CSR is a promising area that affects employee’s attitudes and behaviors within the framework of HRM. Current literature is inconsistent and lacks maturity. The present study integrates CSR with attitudes and behaviors from an innovation perspective. CSR as a strategic resource is an attraction for stakeholders, including employees.</jats:p>


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