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Effect of Customer Relationship Management on Organisational Resilience of Deposit Money Banks in Nigeria

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Title: Effect of Customer Relationship Management on Organisational Resilience of Deposit Money Banks in Nigeria

Authors: Friday Ogbu Edeh, Chukwu Agnes Ugboego, Osueke Nelson Chibuike

Journal: International journal of economics business and management studies

HEC Recognition History
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Year: 2019

Volume: 6

Issue: 2

Language: en

DOI: 10.20448/802.62.272.284

Keywords: Customer relationship managementOrganizational resiliencePeopleProcessTechnologyAuthenticityProactionOpennessResilient.

Categories
Organizational Resilience (12) Customer Relationship Management (115) Banking (1589) Business Management (476) Technology (1713)

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