DefinePK

Abstract

This study investigates the impact of work-family conflict on employee behavior within the Pakistan airline sector, focusing on the effects of job demands, heavy workloads, and irregular working hours on job stress and turnover intentions. The findings reveal a significant positive relationship between work-family conflict and employee turnover, with job stress acting as a mediating variable. Moreover, organizational loyalty is identified as a significant negative moderator of turnover intentions. Utilizing quantitative methodologies and a deductive research approach, data were collected through standardized surveys from 213 respondents across Pakistani airlines. The results underscore that job stress mediates the relationship between work-family conflict and turnover intentions, while organizational loyalty mitigates these intentions. The study advocates for employee training programs aimed at enhancing work-life balance as a potential strategy to reduce turnover. Additionally, it emphasizes the importance of cultivating a supportive organizational environment, where management actively addresses conflicts that could undermine organizational performance. This research, among the first to explore the South Asian aviation sector, offers valuable insights for improving employee well-being and mitigating turnover within Pakistan's airline industry. The findings suggest that fostering organizational loyalty and addressing work-family conflict can significantly reduce turnover intentions and enhance overall job performance.