DefinePK

Abstract

This study aims to identify the factors that service sector organisations in Pakistan consider when determining the outsourcing of human resources (HR) activities and assessing future preparations for it. A quantitative research design was employed to collect and analyze data from HR managers currently working in service sector organizations in Pakistan. The findings reveal that factors such as experience, cost, quality level, specialization, and strategic focus significantly influence the decision to outsource HR activities. To enhance future organizational tendencies toward outsourcing HR processes, this study recommends clarifying that outsourcing does not equate to removing work from an organization; rather, it allows the organization to concentrate on its core business processes while gaining access to specialized services and knowledge, thereby illustrating the concept of outsourcing and how its advantages can be maximized.