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Corporate Entrepreneurship And Customer Satisfaction: Studying The Paradox Concerning Government-Level Firms From Pakistan


Article Information

Title: Corporate Entrepreneurship And Customer Satisfaction: Studying The Paradox Concerning Government-Level Firms From Pakistan

Authors: Faisal Sultan, Muhammad Asim, Furquan Saleem

Journal: Periodicals of Management Studies

HEC Recognition History
Category From To
Y 2024-10-01 2025-12-31

Publisher: Streamline Publishers

Country: Pakistan

Year: 2025

Volume: 5

Issue: 2

Language: en

Keywords: Customer satisfactionParadoxCorporate entrepreneurshipGovernment-Level Firms

Categories

Abstract

Lack of research is directed towards the understanding of corporate entrepreneurship with respect to the government-level companies. This gap becomes serious point of concern when we observed corporate entrepreneurship with reference to the developing sides of the world. Moreover, very few studies tried to explore the association between corporate entrepreneurship and customer satisfaction. Hence, this study is purposively conducted to understand the impact of corporate entrepreneurship over customer satisfaction. Data for this study has been collected from managerial level employees of state owned firms and analysis has been made through using SMART-PLS. Findings of the study revealed that there is a substantial impact of corporate entrepreneurship on strategic entrepreneurship of government level companies. Hence, these stateowned companies may also be lure with this unique combination and foster the level of customer satisfaction. 


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