DefinePK

Abstract

The study investigates the effect of job stress on employee turnover intention in the banking sector of Mirpur Division, with workplace incivility examined as a moderating factor. Data were collected from 150 male and female employees through questionnaires, achieving a 75% response rate from 200 distributed forms. Findings indicate that higher job stress is strongly associated with increased turnover intention, while workplace incivility intensifies this relationship. This highlights the necessity for banks to implement stress management strategies and cultivate a supportive environment to reduce employee attrition.