DefinePK

Abstract

This study explores the relationship between perceived supervisor support and Organizational Citizenship Behaviour (OCB) by examining the mediating role of psychological empowerment, drawing on social exchange theory as its theoretical framework. A cross-sectional study methodology was employed to distribute self-report survey questionnaires to 285 employees from diverse higher education institutions. The research findings suggest a favorable impact of perceived supervisor support (PSS) on psychological empowerment and organizational citizenship behavior (OCB). Additionally, the analysis demonstrates a partial mediation of psychological empowerment in the association between PSS and organizational citizenship behavior. The findings of this study establish a theoretical framework for organizational representatives in service sectors to effectively increase individual psychological empowerment and organizational citizenship behavior by providing support to psychologically empowered individuals.
Keywords- Psychological Empowerment, Perceived Supervisor Support, Organizational Citizenship Behavior, KP, Pakistan