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5 Papers found for "Service Recovery (5)"

SERVICE RECOVERY AND NET PROMOTER SCORE IN THE TRANSPORTATION SECTOR OF NIGERIA

Dr. AMAWHE Peter Egwainiovo, OLUFOLAHAN Omayeli Mary

International journal of management & entrepreneurship research | 2024

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The Role of Perceived Justice within the Service Recovery Context in the Online Marketplace Moderated by Failure Severity

Christine Wijaya, Evi Rinawati Simanjuntak, Fathimah Prajna Iswari, Rimma Apriana Silalahi

Pakistan Journal of Life and Social Sciences | 2024

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Perceived Organizational Justice and Behavioral Intentions Mediating role of Service Recovery Satisfaction

Mumtaz Ahmad, Sajid Iqbal, Shoaib Aslam, Sobia Khurram

Paradigms | 2018

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Linking Error Management Practices with Call Center Employees’ Helping Behaviors and Service Recovery Performance

Bilal Afsar, Mir Dost, Umar Safdar, Zeeshan Ali

Pakistan Journal of Commerce and Social Science | 2017

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Kimura K.K.: Can This Customer Be Saved?

Dominique Turpin

Asian Journal of Management Cases | 2004

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