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Linking Error Management Practices with Call Center Employees’ Helping Behaviors and Service Recovery Performance

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Title: Linking Error Management Practices with Call Center Employees’ Helping Behaviors and Service Recovery Performance

Authors: Bilal Afsar, Zeeshan Ali, Mir Dost, Umar Safdar

Journal: Pakistan Journal of Commerce and Social Science

HEC Recognition History
Category From To
X 2023-07-01 2024-09-30
X 2022-07-01 2023-06-30
Y 2021-07-01 2022-06-30
Y 2020-07-01 2021-06-30

Publisher: Johar Education Society Pakistan

Country: Pakistan

Year: 2017

Volume: 11

Issue: 1

Language: English

Categories
Service Recovery (5) Organizational Behavior (6273) Human Resources (4023) Performance Management (184) Customer Service (67)

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