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2 Papers found for "Service Design (2)"

Applying thematic analysis in discovering public E-service sustainability criteria

Azizah Abdul Rahman, Haslinda Sutan Ahmad Nawi, Othman Ibrahim1

ARPN Journal of Engineering and Applied Sciences | 2015

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The Effect of Customer Education in relation to Banking Transactions on Traditional Retail Business: The Mediating Role of Emotional Design and Experience Design

Muhammad Khalid Saeed, Rana Zahid Hafeez, Sundas Fatima

Journal of Banking and Social Equity (JBSE) | 2022

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